Mediation Leeds

Comments about our service

The following are some of the comments that we have received from people who have used the service:

2010

"My service with Mediation Leeds was excellent. It took all the stress off my shoulders...without mediation Leeds I feel I wouldn't be in the fantastic position I am in today"

"I am very pleased with the service and support that mediation Leeds had given me and very pleased with the overall outcome of the other LCC services I have used but without Mediation Leeds I feel like I wouldn't be in the fantastic position I am in today. Thankyou."

" ...I have always feared being evicted - I suppose it may be more so because of being alone in a foreign land. However I am grateful that you were there and your team for a service that I will be very grateful for. I sincerely hope this experience sharpens my skills for a better future. Once again thankyou very much for your support in just being there."

"...thank you for your time and counsel in this matter. Your guidance was very much appreciated."

2009

"Very helpful Service. Thank you, great help, keep up the good work!"

"Thank you for your time and patience"

"We would just like to say a big thank you to I and A for their kindness and help in trying to resolve this matter"

"Would like to thank V and I so much for their help throughout. Two lovely ladies who are excellent at their job. Listened fairly to all parties. Offered good advice without being pushy. Kept everybody informed throughout. Professional yet easy to talk with. An absolute credit to the mediation service. Thank you!"

"I found V and I extremely helpful and friendly...Thank you"

"I just want to thank S and I for all their help and support"

"I cannot see how you can make an improvement on how my case was handled - excellent service"

"I was impressed at the flexibility of the mediation appointments. I would like to thank E and G for their professionalism in helping us in our situation."

"Excellent service provided by all involved. Much appreciated. Thank you"

2008

"Mediation Leeds staff are very friendly, committed and professional; having access to an independent mediation service helps our Housing Officers tackle disputes between neighbours before they get too serious and result in legal action". Jill Wildman, Director of Housing Services, ENEHL, Sept 2008

"I found the whole experience very helpful. It was exactly what I wanted and so far we are experiencing a major improvement in the standard of living. Thank you all for your help and support...[the mediator]... was extremely understanding and helped me keep going when at times I felt like I was banging my head against a brick wall."

"[The mediators] were very helpful, friendly and approachable and voiced my worries verbally to next door neighbours which unfortunately I was not able to do considering the breakdown in communication. Situation for the moment is once again satisfactory... A very worthwhile service in otherwise no win situation. many thanks."

2007

"All problems alleviated to date thank you."

"A very good service that helped to conclude a long standing dispute. The mediators expressed athorough understanding of the situation and remained impartial throughout. Thank you."

"Your service is excellent...in assisting the neighbours. Proved a successful outcome."

"The service from mediation was excellent. [The mediators] could not have been fairer. I would like to thank them for this."

I was very happy and pleased at the outcome of getting my neighbours Leylandii cut to a reasonable height. I had not realised how much light and sky it was blocking. [The mediator] was a great help to me getting this problem solved so a big thank you to her."

"Nice friendly people. Though the problem has yet to be fully resolved, it has enabled myself and my neighbour to open dialogue and I am confident through our conversations that the matter will be resolved amicably over the coming weeks."

Pre 2007

"Just to say thank you for the time you spent with me, things are very calm at the moment, and I'm also pleased to say I am feeling better in health. Thank you once again."

"My Committee and I were amazed at how everything fell into line no arguments, no personal insults and anamiable solution to the problem. We thank you for helping and dealing with the problem at least 70 flat dwellers are now at ease. (from the Secretary of a Tenants Association)."

"I would like to thank the mediators for taking the time to listen to our problems. It made a change for someone to listen and sympathise with us, even though they did not take sides. I know these problems are not going to disappear overnight but hopefully we can start living a normal life again as the past nine months have been a living nightmare for all concerned. So, if you could pass my heartfelt thanks on to the mediators I would be very grateful."

"They were very good mediators and communicators. They were very easy to talk to and good listeners just talking to them made me feel much better. I think they are both very effective at what they do."

"We liked the mediators very much they were both professional in all aspects of the service. Thank you very much for your help and understanding. We would definitely use your service again in the future."

"I found the two ladies that visited me very pleasant. They listened to me and showed a lot of patience, making no comments. I am just hoping that things will be resolved. Thank you."